AI Transcriber · Google Chat

How can we help?

Need help with AI Transcriber in Google Chat? Contact our support team for assistance with setup, audio and video transcription, transcript exports, or your SpeechText.AI account.

Contact our support team

Email us at support@speechtext.ai for help with the bot or the transcription service.

Email support

Support topics

What do you need help with?

Choose a topic below for context, or email us directly if you are not sure where to start.

02

Transcription issues

Tell us what happened when you submitted an audio or video file, shared a public link, or selected the recording language. Include any error message you received.

03

Editing and exports

Contact us if you need help reviewing the transcript in the online editor or exporting it to formats such as TXT, DOCX, XLSX, PDF, SRT, or VTT.

04

Account and billing

For questions about your account, available transcription minutes, packages, or a payment, email our support team.

Get help faster

What to include in your email

A few details can help us understand the issue and provide more useful guidance.

Helpful details

  • A short description of what you were trying to do.
  • The file format and recording language, if relevant.
  • The exact error message and the steps that led to it.
  • Your SpeechText.AI account email, if the issue concerns your account or a purchase.

Protect your information

Please do not send your password or full payment-card details. If your issue involves a recording or transcript, describe the problem first and wait for our team to advise whether any additional material is needed.

Email: support@speechtext.ai